Warranty Policy by OuRuMei Lighting
HENZHEN OURUIMEI LIGHTING TECHNOLOGY CO., LTD.(“ORM”) provides limited warranty under the hereby stated terms and conditions:
1. Warranty period: 5 years from the EXW date.
2. Covering range: All LED Light from ORM
3. Target group: resellers and their direct customers or customers who purchase directly from ORM.
4. The warranty applies if any of the following issues occur:
1). Failure of function without external factors.
2). Light flickering.
3). Over 35% depreciation of light output compared with initial lumens.
5. ORM liability under the limited warranty within the warranty period:
1). When claimed quantity is no more than 100pcs, ORM will send new items for free replacement in 1 – 15 days after claim is received. Customers can provide the information about claimed items after issues are resolved. Claimed items may be requested to be returned to ORM for analysis and improvement.
2). When claimed quantity is more than 100pcs, information for claimed items would be requested first, such as description of issues, photos, videos, operating condition and environments, install method etc. New items for free replacement will be sent in 1 – 15 days after determination. Claimed items may be requested to be returned to ORM for analysis and improvement.
3). The product cost, shipping cost to customers, shipping cost for returned items are all at ORM charge.
6. Exclusions - This warranty does not cover the followings:
1). Problems caused by improper installation and operation of the buyer.
2). Goods dismantled or modified without approval by ORM. Goods replaced with parts that do not come from ORM.
3). Operation temperature exceeds the range of -40 to ℃ 40℃
4). Repair work done by unauthorized personnel without GI’s approval.
5). Force Majeure and other fact of God.
7. After the warranty period, ORM will continue to provide warranty service with minimum charge on products and shipping.